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Terms of Sale

Version v2026-10-31 · Last updated 31 October 2026

These terms apply when you buy Ashton Care products in the Ashton Care: Quiet Nights app or on ashton-care.com.au. They work together with our Shipping Policy (https://ashton-care.com.au/shipping), Returns and Refunds policy (https://ashton-care.com.au/returns), Gift Cards and Store Credit terms (https://ashton-care.com.au/gift-cards), Referral Program Terms (https://ashton-care.com.au/referral-terms) and Privacy Policy (https://ashton-care.com.au/privacy).

Products bought on Amazon.com.au are sold and delivered under Amazon's terms, not these terms.

1. Who sells to you

Products are sold by BCO GROUP LLC, a Delaware limited liability company and owner of the Ashton Care® trade mark. Mailing address: 5142 Monaco Dr, Apt D, Pleasanton, CA 94566, USA. Contact: [email protected].

BCO GROUP LLC also operates the app and website. Your contract for products, and your Australian Consumer Law rights for them, are with BCO GROUP LLC as the seller. Quiet Nights Plus is covered by the App Terms of Use.

We sell to customers aged 18 or over with a delivery address in Australia.

2. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by the Australian Consumer Law or any other law that cannot lawfully be excluded or limited.

3. Products and safety

Ashton Care mouth tape and nasal strips are general wellness products. They are not medical devices and they do not diagnose, treat, cure or prevent snoring, sleep apnoea or any other condition. Please read the safety guidance on the pack and in the app before use. Product photos are for illustration; colours on screen may vary slightly.

4. Prices, RRP and bundles

  • All prices are in Australian dollars. The price shown at checkout is the total you pay for the order. Delivery within Australia is free.
  • RRP. Where a crossed-out price is shown, it is the recommended retail price (RRP) for that pack: the price we set as the normal selling price of that pack. The saving shown is the difference between the RRP and the price you pay.
  • Bundles. We offer bundles such as 2 packs, 3 packs, family packs of 4 or more, and the couple pair (two packs chosen for two people). The bundle saving is shown against buying the same packs at RRP. Bundle contents are shown before you add a bundle to your cart.
  • Discount codes. Unless the app or website says otherwise, one discount code can be used per order and codes cannot be exchanged for cash. Referral codes are covered by the Referral Program Terms.
  • Store credit and gift cards can be used towards an order as set out in the Gift Cards and Store Credit terms.
  • We may change prices and offers at any time, but a change does not affect an order we have already accepted.

5. Placing an order

  1. You add products to your cart and review the cart, the total and the delivery address.
  2. You tick or tap to accept these terms (version v2026-10-31) and pay. We record the version you accepted and the time.
  3. We email you an order confirmation. Your order is accepted, and a contract is formed, when we send that confirmation.

We may decline or cancel an order before it ships, for example if the product is out of stock, the price or description was clearly wrong because of an error, we cannot deliver to the address, or we reasonably suspect fraud or a breach of our terms. If we cancel, we refund everything you paid, including any credit used.

6. Payment

Payment is processed by Stripe, on BCO GROUP LLC's account, by card, Apple Pay or Google Pay. Card details go straight into Stripe's secure form and we never see or store your full card number. Your payment is taken when you place the order. If a payment fails, the order is not accepted.

7. Subscribe & Save

Subscribe & Save lets you get the same packs delivered regularly at a discount.

  • Interval. You choose a delivery every 30, 60 or 90 days. Your first delivery is charged and sent when you sign up, unless the app shows a later start date.
  • Discount. Subscribe & Save orders get a discount set by us, currently 10% off the regular price, shown before you confirm. It cannot be combined with other discount codes unless the app says so.
  • Automatic payment. When you sign up, you authorise BCO GROUP LLC to charge your saved card, through Stripe, on each charge date for the products in your plan at the price and discount then shown in the app, until you cancel. Your card is stored by Stripe, not by us.
  • Reminder. We email you 3 days before every charge with the charge date, the products and the amount.
  • Control. You can skip a delivery, pause, change products or interval, or cancel at any time in the app with one tap (You > Subscribe & Save), or by emailing [email protected].
  • No lock-in. There is no minimum number of deliveries and no cancellation fee. Cancel any time before the next charge date and you will not be charged again. A delivery already charged is sent as normal.
  • Changes. If we change the discount or the price of a product in your plan, we tell you by email no later than the reminder before the charge it applies to, so you can skip or cancel first. A product that is discontinued is removed from your plan and we tell you.
  • Failed payments. If a charge fails, we email you and try again within a few days. If it still fails, we pause the plan until you update your card.
  • Each delivery is an order under these terms, with free delivery, the Shipping Policy and the Returns and Refunds policy. Change-of-mind returns follow the same rules as any order.
  • Deleting your account cancels your plan.

8. Delivery

Delivery is free within Australia. Orders usually ship within 1 business day and are usually delivered in 2 to 6 business days; regional and remote areas can take longer. See the Shipping Policy for detail. Risk in the products passes to you on delivery, and ownership passes when we receive full payment.

9. Returns and refunds

Mouth tape and nasal strips are hygiene products, so we do not accept change-of-mind returns once a pack is opened. Unopened, unused packs in their original seal can be returned for change of mind within 30 days of delivery, the same period as Amazon. Your rights under the Australian Consumer Law for faulty products, or products that are not as described, always apply. See the Returns and Refunds policy for how to claim.

10. Payment problems and chargebacks

Contact us first. If something is wrong with a payment or an order, please email [email protected] with your order number. Most problems are fixed fastest this way, and we aim to reply within 2 business days.

Our records. For every order we keep records such as the order details, the terms version you accepted and when, payment confirmation, dispatch and tracking details, proof of delivery, and our messages with you. If you dispute a charge with your bank or card issuer (a chargeback), we may give these records to Stripe and your bank so they can decide the dispute.

Misuse. If a chargeback is raised for an order that was delivered as described, or a pattern of chargebacks shows they are unjustified or fraudulent, we may refuse further orders, cancel referral rewards or store credit linked to that order, and close the account. Where a chargeback is decided in our favour, the order stands.

Your rights. Nothing in this section limits your rights under the Australian Consumer Law, your right to a refund or other remedy for a faulty product, or your right to ask your bank for a chargeback.

11. Liability

To the extent permitted by law, we are not liable for loss caused by using our products against the safety guidance, or for indirect loss that was not reasonably foreseeable. This does not limit your rights under the Australian Consumer Law, including to compensation for reasonably foreseeable loss caused by a failure to meet a consumer guarantee.

12. Privacy

We use your details to process, deliver and support your order, as explained in our Privacy Policy. Marketing emails are only sent if you opt in, and every one has an unsubscribe link.

13. Changes, law and contact

We may update these terms. The version that applies to your order is the one you accepted at checkout. These terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales and of the State or Territory where you live. If a translation differs from the English version, the English version applies.

Questions or complaints: [email protected]. Written notices: BCO GROUP LLC, 5142 Monaco Dr, Apt D, Pleasanton, CA 94566, USA.