Shipping Policy
Version v2026-10-31 · Last updated 31 October 2026
This policy applies to Ashton Care products bought in the Ashton Care: Quiet Nights app or on ashton-care.com.au from BCO GROUP LLC. Amazon.com.au orders are delivered under Amazon's terms.
Where we deliver
We deliver to addresses in Australia only, in every State and Territory.
Cost
Delivery is free on every order within Australia. There is no minimum order.
When your order ships
Orders usually ship within 1 business day (Monday to Friday, excluding national public holidays). Orders placed on a weekend or public holiday usually ship on the next business day. Orders are packed and sent from Ashton Care stock held in Australia.
How long delivery takes
| Area | Usual delivery time after shipping |
|---|---|
| Metro areas | 2 to 6 business days |
| Regional areas | Can take longer than 6 business days |
| Remote areas | Can take longer than regional areas |
These are estimates, not guarantees. Weather, peak periods and carrier delays can add time.
Tracking
We email you when your order ships, with tracking details where the carrier provides them.
Your address
Please check your delivery address before you pay. If you spot a mistake, email [email protected] as soon as possible. We can usually change the address if the order has not shipped yet. Once an order has shipped we may not be able to redirect it. If a parcel comes back to us because the address was incomplete or wrong, we will contact you to send it again or refund you.
Late, lost or damaged parcels
If your parcel has not arrived within 10 business days of shipping, shows as delivered but you cannot find it, or arrives damaged, email [email protected] with your order number (and a photo of any damage). We will check with the carrier and send a replacement or give you a refund. This does not limit your rights under the Australian Consumer Law.
Prizes
Product prizes from our competitions are delivered free to an Australian address under this policy.